ApartmentIQ lets eligible customers purchase and instantly generate their own Market Surveys directly from the platform, without needing to contact their Customer Success Manager (CSM) for every request. This article walks through who can use the feature, how to get access, and what happens after you submit a survey.
Who can create a survey
Everyone on your account can see the Add Survey button, but only users who have been granted self-serve access can actually use it. You'll also need to be an account admin to create a survey yourself.
If you click Add Survey and don't have access yet, you'll be prompted to contact your CSM to get set up.
Self-serve access is granted per user. If you'd like access (or would like it for a teammate), reach out to your CSM or Account Executive — they'll coordinate with our team to get your account enabled.
Creating a survey
Once you have access, creating a survey takes just a few steps:
- Search for the property you want to generate a Market Survey for.
- Confirm the unit count.
- Name the survey.
ApartmentIQ automatically pulls in your system generated top 10 comps where available. Once submitted, the survey is created and goes active immediately.
Billing and contracting
Please reach out to your CSM with questions regarding billing and contracting
What happens behind the scenes
After you submit a survey, it's automatically routed to our Implementation Team for quality review — typically completed the same day. This is a standard step for every self-serve survey and helps make sure your comp data is accurate from day one.
You'll receive a confirmation email once your Market Survey has been added.
If any comp quality issues come up, our Implementation Team will flag them to your CSM, who will follow up with you directly.
Who can see the survey
Once created, your survey appears on your dashboard automatically. If you'd like other teammates to have visibility into it, they'll need to be invited or assigned to the survey after the fact — this isn't automatic for anyone beyond the account's admins.
Removing a survey
Market Surveys can't be deleted or deactivated directly by customers, even with unlimited survey access. If you need to remove a survey, please contact your CSM to submit the request through our standard support process.
Have questions about your access or an existing survey? Reach out to your Customer Success Manager for help.