Welcome
Thank you for choosing ApartmentIQ as your trusted partner. We're excited to provide you with resources that will support your onboarding and ongoing use of the platform. This article includes essential onboarding information and links to helpful resources.
In this guide, we will answer the following questions:
What is ApartmentIQ?
ApartmentIQ equips multifamily teams with real-time, unit-level insights across every market and competitor. With over five years of public data and over 37 million units tracked, our platform helps revenue, operations, and asset teams optimize pricing, benchmark performance, and uncover growth opportunities.
What is ApartmentIQ's Market Survey feature?
The ApartmentIQ Market Survey feature is a powerful data analytics tool designed to revolutionize and automate your entire market survey process, saving you valuable time while unlocking your full revenue potential.
Property managers can finally forget spending hours, if not days, gathering, validating, and sharing data because ApartmentIQ’s Market Survey feature automates the effort: you receive access to comprehensive comp data that is updated nightly, derived from 100% public data collected daily from reliable public sources, without any manual input required. This data is rigorously validated across multiple sources at the unit level, ensuring accuracy and reliability.
By eliminating the time spent on manual data collection, you can shift your focus to the strategic work—analyzing your market, understanding competitor strategies, and making data-driven decisions.
Plus, ApartmentIQ’s Market Survey feature offers unparalleled coverage, providing access to the most comprehensive competitive property database on the market today, tracking properties that matter most to you, even if they aren't affiliated with us.
Ultimately, ApartmentIQ helps you save time, reduce costs, and make data-driven decisions that are perfectly tailored to your market.
How Do I Manage My Competitive Properties (Comps) ?
To learn about managing your comps within a Market Survey, we encourage you to review this help center article.
It’s important to note that you may not have the ability to edit the comps for yourself. If you find yourself unable to add or remove comps from your Market Survey and you would like the ability to manage updates yourself, please connect with your direct manager to request user permission changes.
Who Do I Contact If I Need Help?
As a new customer, you may have questions - and we have answers! Our Support Team is here to help.
Support
Our Support Team is responsible for initial account creation, quality assurance, general platform questions, and ongoing data integrity. Please reach out for the following tasks:
- Login/password issues that cannot be managed internally.
- Data integrity questions
For general support or platform questions, click “Contact Support” in the help center. For data integrity concerns within ApartmentIQ's Market Survey feature, use the "Suggest an Update" button.
What Can I Expect From Training?
Our Training & Enablement Team is dedicated to helping you get the most out of ApartmentIQ’s Market Survey feature. We'll show you how to use your data to make smarter business decisions.
To ensure your success, attending foundational training is essential. We strongly recommend that you participate in training as directed by our Training Team. Our most successful customers are those who engage with the training, ask questions, and dive deep into their data.
During foundational training, you will learn how to:
- Sign in and navigate ApartmentIQ
- Edit competitive properties in your market
- Make confident, data-driven decisions using ApartmentIQ’s Market Survey feature
- Access the Help Center and Support Team
Our goal is to empower you to use your tailored data to make informed decisions, and our product experts will guide you every step of the way.
More information regarding training will be provided to you by your management shortly!
Do You Have Help Documentation I Can Reference?
Absolutely! Your team will be able to access our help center in the ApartmentIQ instance by clicking the “?” in the bottom left hand corner of your screen.
Conclusion
We are thrilled to welcome you as a new customer of ApartmentIQ. Please reach out to the teams mentioned above if you have any questions or concerns during your initial implementation and account configuration. Welcome to ApartmentIQ!